HR Business Partner
Company: VensureHR
Location: Chandler
Posted on: March 4, 2025
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Job Description:
We are a proud work-from-office company. If you're ready to work
on-site in a dynamic, global company, we'd love to hear from you.
About Us Vensure Employer Solutions is the largest privately held
organization in the HR technology and service sector, providing a
comprehensive portfolio of solutions, including HR/HCM technology,
managed services, and global business process outsourcing (BPO).
The company and its service providers collectively serve over
95,000 businesses and process over $135B in annual payroll. As a
"One Employer Solution" headquartered in Chandler, Arizona, Vensure
helps thousands of businesses streamline and grow their operations
with custom strategies that benefit both employers and employees.
Find out more by visiting www.vensure.com. Position Summary The HR
Business Partne r is responsible for the delivery of customized
service solutions that positively impact the client's business
resulting in client retention and growth. This role completes
client relations functions for the organization and proactively
consults and regularly follows up with clients to develop,
implement and monitor Human Resources related deliverables which
includes identifying legal requirements affecting Human Resources
functions and ensuring client policies, procedures and actions are
in compliance. Essential Duties and Responsibilities As per the
global service model (GSM), work with targeted HR-Centric clients
delivering defined HR services. Interact with clients to gain
knowledge of their business model and drivers, HR practices, goals
and objectives. Provide customized solutions in accordance with
internal standards and HR best practices, prompt issue resolution,
timely follow-up and proactive recommendations that enhance
communication, productivity, organizational culture and work
practices and reduce liability. Solutions include, but are not
limited to, handbooks, job descriptions, performance evaluation
systems, compensation plans, and hiring/on-boarding processes.
Identify legal and regulatory compliance concerns related to Human
Resources and partner with clients to conduct employee coaching,
counseling, reductions in force, off-boarding strategy, and act as
point of communication between affected employee and client, if
needed Recommend training through Mineral to improve business
operations and minimize liability. Properly and timely document all
client related interactions in the HRIS. Manage and resolve complex
employee relations issues investigations. Work in conjunction with
HR Manager and Regional AVP to provide results of completed
effective, thorough and objective investigations. Submit
subpoenas/claims within the given deadline. --- Responsible for
acting as a liaison between client and internal operations to
ensure a positive working relationship with assigned book of
clients. Run point on following client retention processes to
retain at risk relationships. Work with internal teams, client, and
agent to achieve a high rate of client retention. User set-up and
training of our client facing web-based payroll and custom
reporting software. Work proactively to facilitate solutions as
challenges present themselves. Maintain open communication
regarding clients with the necessary internal teams. Assist in the
tracking and completion of team projects and initiatives. Review
weekly reports to assist with client retention efforts. Review
monthly reports to analyze trends. Track client repricing requests
to ensure timely responses. Analyze data and review procedures and
policies to determine answers to clients' questions. File and
maintain client records. Coordinate the resolution of client
issues. Oversees the operational structural needs of the client to
ensure data integrity. Nurture relationships with business owners,
client company contacts, marketing agents and internal staff and
departments. Escalate and resolve areas of concern, as raised by
clients or internal departments. Monitor company performance
against service level agreements and flag potential issues.
Interact with clients to gain knowledge of their business model and
drivers, HR practices, goals, and objectives. Assist with the
execution of the service plans by evaluating progress of activities
and service requests. Collaborate with internal departments to
ensure seamless delivery of services to clients. Gather and
distribute voice of customer feedback to appropriate internal
departments. Build cross-functional partnerships to address issues
and manage escalations. Leverage internal relationships to identify
opportunities, trends, and process improvements. Successfully
manage client expectations in a fast-paced environment. Introduce
and drive adoption of new products and services to client. Assist
in announcing to clients, changes in compliance using various
communication formats. Act as part of a team to continually develop
and create improved processes and procedures --- Performing annual
deliverables client reviews. Process and prepare memos,
correspondence, or other documents. Schedule appointments and
maintain and update appointment calendars --- Attend webinars,
seminars and other trainings to stay up to date on laws and best
practices. Travel (local and long distance) may be required to meet
with clients face to face or meet via telephone on a scheduled
basis, as determined by size of client, to ensure they are
receiving great service and are taking advantage of and utilizing
products and services offered. Special projects and other duties as
assigned by supervisor. Knowledge, Skills, and Abilities Excellent
organizational and time management skills, personable, well-spoken,
and technical skills necessary. Demonstrated knowledge and
experience in Human Resources best practices with emphasis on
employee relations as well as related federal, state and local laws
and regulations required. Working knowledge of multiple human
resources disciplines including, employee relations, organizational
diagnosis, performance management, recruitment, compensation and
benefits. Strong verbal and written communication skills and
interpersonal effectiveness at all levels in the organization and
across cultures. Excellent internal and external customer service
skills. Bilingual capabilities (English/Spanish) are preferred.
Adheres to KPIs and SOPs according to guidelines established.
Ability to apply change management initiatives to assist in
business transformation. Must use logic and reasoning to make
immediate decisions under pressure or tight deadlines. Ability to
make proper judgment calls when presented by a situation/problem.
Strong sense of business ethics including the ability to handle
confidential information appropriately. Able to effectively manage
multiple projects and attend to daily account and HR matters while
maintaining focus and follow through on issues until resolved and
delivering results as committed. Ability to make recommendations to
effectively resolve escalations by using judgment that is
consistent with the standards, practices, policies, procedures,
regulations and/or government law. Outstanding business acumen with
ability to understand and operate from the perspective of the
business owner. Demonstrated proficiency in conducting root cause
analysis and strong problem solving and decision-making skills.
Ability to research and analyze various types of data. Ability to
prioritize and efficiently execute a high volume and broad scope of
tasks within tight deadlines, competing demands and changes in the
work environment. Education & Experience Bachelor's degree in Human
Resources, Business Administration or a related field or equivalent
work experience is required. Two (2) to four (4) years HR
experience Proficiency with Microsoft Office software (Excel, Word,
PowerPoint, Teams) and demonstrated ability to learn other
applications as needed. Experience with various HRIS and payroll
platforms preferred. PRISM and PEO experience preferred. PHR, SPHR,
SHRM-CP or SHRM-SCP certification preferred Employment Type: Full
Time
Keywords: VensureHR, Chandler , HR Business Partner, Human Resources , Chandler, Arizona
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