Principal Consultant - AZ

Company: PrismHR
Location: Chandler
Posted on: March 1, 2025

Job Description:

Job SummaryPrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits and Payroll, to small and medium-sized businesses.As part of the Managed Services Team, the Principal Consultant is responsible for implementing PrismHR software applications for new service provider customers and their SMB clients; managing day-to-day payroll processing, benefits administration, and other back office services; and leading a team of Product Specialists and Consultants to deliver an amazing experience to our Managed Services customers.This is a unique opportunity to get in on the ground floor of this exciting new initiative for the company. This role will require a "startup mentality," with the flexibility and adaptability to rapid change, wear multiple hats, and be willing to do what it takes to ensure our customers are happy and successful with this new service offering.ResponsibilitiesBack Office Service Delivery

• Manage the day-to-day activities for the Back Office team within Managed Services, including payroll processing, benefits administration, client implementation, and other related tasks.
• Serve as a mentor and resource for our Consultants, Specialists, and Associates.
• Develop best practices to improve efficiency and accuracy of payroll processes.
• Ensure that payroll processing, reporting, and other deliverables are completed timely and accurately.Implementation and Consulting
• Lead software implementations for new service providers/bureaus, including overall customer communications, project management, system configuration, testing, and training.
• Lead software implementations and training for our service providers' clients (SMBs).
• Provide advanced/strategic consulting to clients, including Best Practices for using PrismHR software products.Relationship Management
• Serve as primary point of contact and escalation for Managed Service customers.
• Build and maintain customer relationships to ensure overall customer satisfaction and engagement.
• Interact with clients by phone, email, and/or virtual meetings to diagnose and troubleshoot issues, and provide status updates and resolutions to reported issues.
• Assist with pre-sale discovery and scoping.Team Leadership
• Build, maintain, and evolve the Managed Services team's business processes, documentation, and standard operating procedures (SOPs).
• Manage a team of Product Specialists and Consultants, and foster their professional development.
• Help define individual and team goals around service delivery and operational effectiveness, and ensure achievement of KPIs and other objectives.
• Participate in hiring process and performance reviews, and coach the team as needed.QualificationsThe ideal candidate will have much of the following experience and skills:
• Ability to manage multiple projects and client engagements independently.
• Extensive knowledge of payroll, payroll accounting, benefits, and other HR operations.
• Deep subject matter expertise in PrismHR software products, including one or more of our payroll platforms and/or other software modules.
• Excellent listening, problem solving, and troubleshooting skills.
• Ability to communicate and present information effectively, with technical as well as non-technical audiences, including senior executives.
• Ability to handle tense and confrontational situations, using appropriate interpersonal styles and methods to reduce tension or conflict while instilling confidence.
• Experience managing teams, developing individual skills, and improving team performance.
• Demonstrated ability to enhance processes, procedures, and documentation.
• Capable of working under pressure and meeting concrete and sometimes tight deadlines.
• Flexibility, adaptability, and a can-do attitude.PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training.Diversity, Equity and Inclusion Program/Affirmative Action Plan:We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box; we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about our roles but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual's qualifications as they relate to the job under consideration.Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.#LI-ML1
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Keywords: PrismHR, Chandler , Principal Consultant - AZ, Professions , Chandler, Arizona