Maintenance Coordinator
Company: Penske
Location: Phoenix
Posted on: October 23, 2024
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Job Description:
Work Address: 2219 S. 2nd Place Phoenix, AZ 85004 POSITION
SUMMARY: The Maintenance Coordinator will complete maintenance
customer service, inventory and administrative processes of the
branch (branches) that support maintenance operational efficiency,
effectiveness, customer satisfaction and profitability. The
Maintenance Coordinator will provide superior customer service and
communication to internal and external customers. Support the
branch financial manager by providing guidance and information that
contributes to branch performance and profitability. The
Maintenance Coordinator role has responsibilities in the two main
areas of Parts Administration and Service Counter Support. Each
associate will have a unique accountability list as outlined by
their Branch Financial Manager. The list of Key Responsibilities
shown below includes all areas. Click here to see what makes Penske
great! (https://www.youtube.com/watch?v=2gNxP04N06o) Schedule:
Monday - Friday; 8:30AM - 5:00PM Pay: $24.00/hr. or
$49,920/annually KEY RESPONSIBILITIES Maintenance Service Customer
Support • Maintain Service Net Planner with PMs campaigns, repairs
from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
Start R/O's, schedule pick-ups and vendor outside work. • Partner
with Centralized PM Scheduling Operations and Outside RO Management
teams to foster collaboration in support of the customer. • Greet
customers at the location and provide quality phone service.
Respond to customer inquiries regarding billing and scheduling.
Inventory Productivity • Full oversight of inventory productivity
at the branch(es) for timely service support while mitigating risk
of inventory loss. • Maintain optimal inventory levels through
ordering parts according to sourcing procedure ensuring suppliers
deliver purchases defect-free and on-time through partnering with
Centralized Parts Ordering on a daily basis. • Receive and store
parts in an organized and easily accessible manner. Ensure that
updates to PartsNet occur timely, complete frequent inventory cycle
counts and ensure parts are available when needed. • Manage the new
& used battery inventory and ensure that tires are on hand in the
right quantity and specifications in an organized manner. • Ensure
warranty items are shipped and are received on time, as well as
follow-up on returns and warranty-grams in partnership with the
warranty department. Process Analytics • Perform process analyses
and reviews in areas such as Inventory, maintenance profitability,
warranty campaigns, cycle counts, RO reviews and other areas.
Investigate and recommend solutions and/or guidance to issues
posing a risk to the drivers of profitability. • Use systems such
as ServiceNet or AS400 to understand the operational dynamics for
problem solving and process improvement. Other Responsibilities •
Projects and tasks as assigned by Branch Financial Manager and
District Financial Manager. Why is Penske for you? We take pride in
offering a competitive wage and great benefits. This position, at
this location, offers a shift differential (starting after 11am) of
$2.50/hour and for weekend work. Penske offers several training and
development opportunities, so you can grow your career!
Qualifications: • High school diploma or equivalent required,
degree preferred • Interpersonal and relationship building skills
with an ability to collaborate with branch team members. •
Competent written and verbal communication skills • 2 years+
experience in customer service and operations experience required •
2 years working in service and parts department preferred • Agile
and quick learner, enjoys collaborative projects and continuous
education • Advanced computer skills including Microsoft Word,
Excel, Outlook and PowerPoint required • Regular, predictable, full
attendance is an essential function of the job • Willingness to
travel as necessary, work the required schedule, work at the
specific location required, complete Penske employment application,
submit to a background investigation (to include past employment,
education, and criminal history) and drug screening are required.
Physical Requirements: -The physical and mental demands described
here are representative of those that must be met by an associate
to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. -The associate
will be required to: read; communicate verbally and/or in written
form; remember and analyze certain information; and remember and
understand certain instructions or guidelines. -While performing
the duties of this job, the associate may be required to stand,
walk, and sit. The associate is frequently required to use hands to
touch, handle, and feel, and to reach with hands and arms. The
associate must be able to occasionally lift and/or move up to
25lbs/12kg. -Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception
and the ability to adjust focus. Penske is an Equal Opportunity
Employer. About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global
transportation provider that delivers essential and innovative
transportation, logistics and technology services to help companies
and people move forward. With headquarters in Reading, PA, Penske
and its associates are driven by a dedication to excellence and a
commitment to customer success. Visit Go Penske to learn more. Job
Category: Administrative Job Function: Administrative Support Job
Family: General Administration Address: 2219 S. 2nd Place Primary
Location: US-AZ-Phoenix Employer: Penske Truck Leasing Co., L.P.
Req ID: 2414192 Date posted: 10/22/2024
Keywords: Penske, Chandler , Maintenance Coordinator, Professions , Phoenix, Arizona
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here to apply!
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