Help Desk/ Desktop Support

Company: Collabera
Location: Chandler
Posted on: March 8, 2025

Job Description:

Job Title - -Tech Support

Find out more about this role by reading the information below, then apply to be considered.
Location - -Hybrid Roles - Friday will be WFH , Chandler, AZ 85226
Duration - -12 Months (Extension or Conversion on the Basis of Performance)
Pay Rate - -$20- $21.00/hr -
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Job Description:

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• Providing first-line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk.
  
• Partnering with our regional and international partners to deliver best-in-class client care.
  
• In-house technical training will be provided backed up with real-time support from peers and subject matter experts.
  
  Requirement:
  
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  • The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT.
    
  • This is an onsite position currently working 4 day in office with 1 day working from home if meeting individual service levels and metrics with no performance issues once training is complete.
    
  • Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
    
  • Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.
    
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    Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity.
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    Required Skills:
    
    
  • Requires 1-3 years of experience
    
  • Excellent Client Care / Customer Service skills.
    
  • Work well as a team and build relationships with the global partners.
    
  • Excellent organizational skills, with the ability to prioritize workload.
    
  • Ability to multitask and maintain focus on all areas of responsibility concurrently.
    
  • Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
    
  • Able to work in a fast-paced environment.
    
    Desired Skills:
    
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    • Technology Call Center and or Customer Service experience.
      
    • Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
      
    • Hardware Support -- Windows 10/11,
      
    • Software -- MS Office suite, Office 365, SharePoint, Skype
      
    • Network -- Citrix, VPN, Cisco An
      
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Keywords: Collabera, Chandler , Help Desk/ Desktop Support, Other , Chandler, Arizona