Help Desk/ Desktop Support
Company: Collabera
Location: Chandler
Posted on: March 8, 2025
Job Description:
Job Title - -Tech Support
Find out more about this role by reading the information below,
then apply to be considered.
Location - -Hybrid Roles - Friday will be WFH , Chandler, AZ
85226
Duration - -12 Months (Extension or Conversion on the Basis of
Performance)
Pay Rate - -$20- $21.00/hr -
-
Job Description:
- Providing first-line support for the internal employees'
resources via voice and chat channels as part of the 24*7 Global
Service Desk.
- Partnering with our regional and international partners to
deliver best-in-class client care.
- In-house technical training will be provided backed up with
real-time support from peers and subject matter experts.
Requirement:
- The successful candidate should have excellent customer care
skills with a desire to expand their skills and knowledge within
IT.
- This is an onsite position currently working 4 day in office
with 1 day working from home if meeting individual service levels
and metrics with no performance issues once training is
complete.
- Working in a fast-paced environment you will be required to
effectively manage multiple live chats simultaneously with our
internal customers while achieving our core metrics for operations
and quality.
- Role involves basic troubleshooting of MS applications and
proprietary systems via phone/chat. Chat channels provide
technology support for up to 2 clients simultaneously.
Client Care is our top priority. The successful candidate will have
attention to detail and be able to document tickets clearly for the
2nd line teams to fix - for when First Line resolution cannot be
attained. Excellent communication and written skills are a
necessity.
-
Required Skills:
- Requires 1-3 years of experience
- Excellent Client Care / Customer Service skills.
- Work well as a team and build relationships with the global
partners.
- Excellent organizational skills, with the ability to prioritize
workload.
- Ability to multitask and maintain focus on all areas of
responsibility concurrently.
- Ability to consistently meet or exceed performance targets and
goals correlated with customer service and call/chat
handling.
- Able to work in a fast-paced environment.
Desired Skills:
- Technology Call Center and or Customer Service
experience.
- Ability to utilize multiple resources to determine causes and
resolutions of problems and incidents.
- Hardware Support -- Windows 10/11,
- Software -- MS Office suite, Office 365, SharePoint,
Skype
- Network -- Citrix, VPN, Cisco An
-
Keywords: Collabera, Chandler , Help Desk/ Desktop Support, Other , Chandler, Arizona
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