Production Technical Support

Company: Collabera
Location: Chandler
Posted on: March 9, 2025

Job Description:

Position Details:

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Industry: -Banking
Job Title: -Production Technical Support - (Level 1)
Payrate Range: $19-20/hr.
Duration: 12 -Months
Location: -Chandler, AZ 85286 (4 day Onsite & 1 day Remote)
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About the Role:

• 
  
• We are looking for a First Line Support Specialist to join our 24*7 Global Service Desk team.
  
• The role involves providing support to internal employees via voice and chat channels, partnering with regional and international teams to ensure excellent client care.
  
• This is an onsite position with the opportunity to work from home one day a week based on performance metrics.
  
  Responsibilities: -
  
  • 
    
  • Provide first line support for internal employees via phone and chat channels
    
  • Troubleshoot MS applications and proprietary systems -
    
  • Manage multiple live chats simultaneously
    
  • Document tickets clearly for 2nd line teams when first line resolution is not possible
    
  • Meet or exceed performance targets and goals for customer service and call/chat handling
    
    Education Qualification: -
    
    • 
      
    • 1-3 years of experience in client care/customer service
      
    • Ability to work well in a team and build relationships with global partners
      
    • Excellent organizational skills and ability to prioritize workload
      
    • Ability to multitask and maintain focus on all areas of responsibility concurrently
      
      Required Skill: -
      
      • 
        
      • Excellent client care/customer service skills
        
      • Ability to work in a fast-paced environment
        
      • Experience with technology call center or customer service
        
      • Knowledge of hardware support (Windows 10/11), software (MS Office suite, Office 365, SharePoint, Skype), and network (Citrix, VPN, Cisco AnyConnect)
        
      • Familiarity with ITSM Remedy is a plus
        
        -
        Contact Information:
        To apply for this position please contact,
        Ghulamnabi Dudhwala: (980) 301-9404
        Or drop an email on,
        ghulamnabi.dudhwala@collabera.com

Keywords: Collabera, Chandler , Production Technical Support, IT / Software / Systems , Chandler, Arizona