IT Technical Support Specialist (L1)

Company: Collabera
Location: Chandler
Posted on: March 9, 2025

Job Description:

Position Details:

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

• 
  
• Job Title: -IT Technical Support Specialist (L1)
  
• Contract Duration: -12 Months
  
• Location: Chandler, AZ
  
• Pay Range: -$18/hour to $20/hour
  
  Job Summary:
  Provide first-line IT support via voice and chat for internal employees in a 24/7 Global Service Desk environment. Troubleshoot MS -applications and proprietary systems, handling up to 2 chat clients simultaneously. Ensure clear documentation for escalations and deliver exceptional client care.
  Key Responsibilities:
  
  • 
    
  • Provide technical support for MS Office, Windows 10/11, VPN, and Citrix.
    
  • Handle multiple live chats efficiently while maintaining quality and performance metrics.
    
  • Troubleshoot and document issues for escalation when needed.
    
  • Maintain strong customer service and communication skills.
    
  • Work onsite 4 days/week with 1 remote day (subject to performance).
    
    Requirements:
    
    • 
      
    • 1-3 years of IT support or customer service experience.
      
    • Strong communication, multitasking, and organizational skills.
      
    • Ability to meet performance targets in a fast-paced environment.
      
      Preferred Skills:
      
      • 
        
      • Experience in a technology call center or IT support role.
        
      • Familiarity with Office 365, SharePoint, Skype, Cisco AnyConnect, and ITSM tools like Remedy.
        

Keywords: Collabera, Chandler , IT Technical Support Specialist (L1), IT / Software / Systems , Chandler, Arizona