Technical Support Specialist

Company: Collabera
Location: Chandler
Posted on: March 8, 2025

Job Description:

Technical Support Specialist

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Position Details:
Client: Banking
Title: Technical Support Specialist
Location: Chandler AZ, 85224
Duration: 12+ months contract (higher extension possibility)
Work Schedule: Onsite Monday - Thursday - Work-from-home on Friday Pay Range: $19/hr to $20.04/hr

Job Summary:

We are seeking a Technical Support 1 professional to provide first-line technical support for internal employees through voice and chat channels.
As part of the 24/7 Global Service Desk, you will work closely with regional and international teams to deliver exceptional client care.

Key Responsibilities:

Provide technical support via phone and chat, assisting employees with MS applications and proprietary systems.
Handle multiple live chat interactions simultaneously while maintaining high operational and quality metrics.
Troubleshoot basic hardware, software, and network issues, escalating unresolved tickets to second-line support.

Keywords: Collabera, Chandler , Technical Support Specialist, IT / Software / Systems , Chandler, Arizona