Technical Support Specialist

Company: Collabera
Location: Chandler
Posted on: March 6, 2025

Job Description:

Job Title: Technical Support 1

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Client: Banking
Location: -Multiple Locations - Hopewell, NJ - Jacksonville, FL - Chandler, AZ - Addison, TX
Duration: 12-month contract (possible extension or hire based on performance)
Pay Range: -$19/hr to $20.04/hr -
Shift: Onsite Monday-Thursday, WFH Friday (if no absences)
Training: 5-week onsite training (no time off)
Position Summary:

• 
  
• Provide first-line support for internal employees via voice and chat in a 24/7 Global Service Desk environment.
  
• Troubleshoot MS applications, proprietary systems, and basic tech issues.
  
• Ensure high-quality client care, document issues for second-line support, and meet performance targets.
  
  Required Skills:
  
  • 
    
  • 1-3 years of experience in client care or customer service
    
  • Strong multitasking, organizational, and communication skills
    
  • Ability to meet performance targets in a fast-paced environment
    
    Desired Skills:
    
    • 
      
    • Experience in a tech call center or customer service
      
    • Familiarity with Win 10/11, MS Office, VPN, and ITSM Remedy
      

Keywords: Collabera, Chandler , Technical Support Specialist, IT / Software / Systems , Chandler, Arizona