Patient Financial Advocate
Company: Sonora Quest Laboratories
Location: Chandler
Posted on: March 8, 2025
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Job Description:
Primary City/State:
Chandler, Arizona
Department Name:
Billing Customer Service-PBI
Work Shift:
Day
Job Category:
Revenue Cycle
POSITION SUMMARY
Independently provides financial counseling to patients in a
personal interview at the point-of-service to obtain applicable
patient financial and demographic documentation. Provides guidance
to Patient Services staff to help manage patient flow throughout
the intake process. Identifies potential Patient Financial
Assistance & payment arrangements through internal or external
patient financing programs. Acts as an advocate by providing
information and support to help patients navigate the financial
aspect of their laboratory services. Performs all functions
according to established policies, procedures, regulatory and
accreditation requirements, as well as applicable professional
standards.
CORE FUNCTIONS
1. Advocates with patients during site intake process; appointment
scheduling, registration (which includes entry of patient
demographic information into Quanum), and assessment of patients'
financial ability. On an as-needed basis, determines ability to
pay, advises patients on insurance benefits, explains financial
liability, collects payment, negotiates payment arrangements,
secures financing, identifies funding sources and resolves any
confusion the patient may have about their financial obligations to
the facility.
2. Acts as a patient advocate & uses knowledge of internal
processes and assistance programs for the purpose of patient
education and referral.
3. Responsible for the accurate and timely verification of
insurance benefits, to include: contacting patients and/or
guardians to obtain additional insurance information, researching
and maintaining an ongoing collective knowledge of HMO, PPO,
Medicaid, Medicare, commercial health plans and self-pay processes.
Communication may occur in-person, in writing or via phone.
4. Maintain appropriate documents, reports and records in order to
comply with all relevant internal compliance, billing and
organizational policies and procedures, as well as all applicable
state, federal and local laws.
5. Provides relevant guidance to the site staff & informs site
personnel on new & revised processes as they relate to the patient
intake and payment collection process.
6. Establishes & maintains courteous, supportive and cooperative
relations with patients and site personnel. Serves as a primary
resource to patients and resolves patient concerns to include
insurance and billing questions.
KNOWLEDGE, SKILLS AND ABILITIES
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
EEO Statement:
EEO/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Keywords: Sonora Quest Laboratories, Chandler , Patient Financial Advocate, Accounting, Auditing , Chandler, Arizona
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