Senior Manager, Data Center Facilities Environments
Company: US AMR-Jones Lang LaSalle Americas, Inc.
Location: Chandler
Posted on: March 16, 2025
Job Description:
Job Summary
The Sr. Facility Manager - Critical Environments is responsible for
managing the assigned sites within the account owned and/or
occupied portfolio in accordance with the requirements of all
local, state and federal requirements. The position is responsible
for all lines of business and third-party relationships with the
assigned data centers. The position will also manage a team of
Facility Management professionals. The key to success in this role
is to be an open, transparent and consistent communicator to all
stakeholders. In this role, you have the opportunity to shape a
portion of the digital economy as well as the careers and lives of
the teams supporting operations.
Responsibilities
Sr. Facility Managers are responsible for providing exceptional
customer service to our direct and indirect customers. This
includes, but is not limited to:
- Ensure all employees safely operate all equipment and
systems.
- Ensure all records/reports are updated and accurate.
- Remain professional at all times.
- Timely, concise, accurate, and professional communication.
- Attendance of all meetings requested by the customer.
- Following all policies and procedures, maintaining the highest
standards.
- Manage team to meet all customer expectations.
Tasks will include but not be limited to:
- Oversee the day-to-day operations of the data center facility,
including power distribution, cooling systems, fire suppression,
security systems, and environmental controls. Ensure all critical
systems are functioning optimally at all times.
- Develop and implement long-term facility strategies aligned
with the organization's goals, ensuring the data center's capacity,
efficiency, and resilience meet current and future needs. Evaluate
emerging technologies and industry trends to drive innovation and
optimize the facility.
- Develop and implement a comprehensive maintenance program for
the data center, including preventive maintenance schedules,
equipment testing, and inspections. Coordinate with maintenance
staff or contractors to execute maintenance activities with minimal
impact on operations.
- Oversee and coordinate major facility projects, including
expansions, relocations, equipment upgrades, and infrastructure
improvements. Develop project plans, manage timelines, budgets, and
resources, and ensure successful project execution while minimizing
downtime and disruptions.
- Develop and maintain emergency response plans, including
incident management and business continuity procedures. Conduct
regular drills to test emergency procedures and ensure the team is
prepared to respond effectively to any critical events.
- Identify potential risks and vulnerabilities within the data
center facility and develop appropriate risk mitigation strategies.
Establish and maintain robust business continuity plans, including
disaster recovery procedures, to minimize downtime and ensure
uninterrupted operations.
- Engage and manage relationships with vendors and service
providers to ensure they deliver high-quality services and comply
with contractual obligations. Coordinate maintenance contracts,
repairs, and inspections.
- Implement and manage an effective environmental monitoring
system in the data center. This may include temperature, humidity,
power consumption, water detection, and other critical parameters.
Monitor environmental alarms and take appropriate actions to
rectify any issues.
- Continuously monitor and forecast the data center's power,
cooling, and space requirements to ensure sufficient capacity to
support current and future needs. Collaborate with stakeholders to
plan and implement expansions or modifications to meet evolving
demands.
- Ensure the data center facility meets all relevant regulatory
requirements and industry standards. Maintain appropriate
documentation and conduct regular audits to verify compliance.
- Conduct risk assessments to identify potential vulnerabilities
and develop risk mitigation strategies. Implement appropriate
security measures, disaster recovery plans, and physical access
controls to protect critical infrastructure.
- Manage the data center's operational budget, ensuring
cost-effective operations and adherence to financial targets.
Monitor expenses, negotiate contracts, and identify opportunities
for cost savings.
- Lead a team of facility operations staff, providing guidance,
mentorship, and support. Foster a collaborative and
high-performance culture, promoting professional development and
succession planning within the team.
- Effectively communicate with various stakeholders, including
senior management, clients, and internal departments, providing
updates on facility operations, projects, and key initiatives.
Develop and deliver presentations tailored to the audience's
needs.
- Stay updated on emerging technologies and industry best
practices related to data center facility management. Evaluate and
implement new technologies to enhance efficiency, performance,
security, and operational resilience.
- Performs additional job duties as requested. Training
Onboarding
Leadership expertise
Safety Training
Corporate/HR Training
People leadership training
Training on MCIM
Training on Corrigo
Training on Zendesk
Training on ServiceNow
MOP Management
Critical Facility Awareness
Account Finance and Budgeting
MSA Training
Accountabilities and KPIs
Accountability of staff for associated KPIs
Developing Employees
Creating plans and goals for 100% of employees
Leadership Satisfaction Score
4.0
Site meeting account ticket SLAs
P1: average 15 minutes
P2: average 30 minutes
P3: average 60 minutes
Team
JLL operates as one team with every member of the team contributing
to the success of the team, client, and company. Being a good
teammate includes, but is not limited to:
- Report to shifts on time and ready to perform role to the best
of your ability.
- Keep team accountable to report to shifts on time and ready to
perform their role to the best of their ability.
- Work collaboratively with team to ensure we are meeting the
customer's needs.
- Handle safety concerns and escalate through appropriate
channels and ensure you and team are working safely.
- Stop work if any unsafe conditions arise.
- Manage team in a professional and respectful manner.
- Support employees' career growth and training.
- Maintain open communication with the team and ensure to
appropriately respond to issues, questions, or other feedback.
Training
Training is an important part of working at JLL, it is essential
that every employee takes it seriously. This includes, but it not
limited to:
- Ensure assigned training is satisfactorily completed on
time.
- Seek additional training through JLL and client funded training
to upskill or reskill.
- Ensure you are present and ready to learn for all
training.
- Support team in their training efforts.
- Provide team with feedback regarding any training they may
require to effectively perform their role.
- Seek and participate in people leadership training. Culture
- Every employee is responsible for creating a professional,
positive, and inclusive culture. This includes, but is not limited
to:
- Lead by example.
- Work collaboratively and professionally with everyone on site
to ensure an inclusive culture.
- Provide feedback to leadership regarding issues, questions, or
improvements.
- Maintain an open-door policy that encourages employees to
inform you of any issues, make suggestions, or ask questions.
- Although employees work at the customer's location, they are
employees of JLL and have responsibilities to the company. This
includes, but is not limited to:
- Understand JLL's mission, vision, and values and how your role
fits into the bigger picture.
- Ensure you are making fiscally responsible decisions Training
- Employees cannot be their best without proper training. We are
committed to supporting your training in development, which
includes:
- We will provide all necessary training for you to do your job
safely and effectively.
- You will be given time during your shift to complete all
required training.
- Ability to leverage team knowledge.
- Provide training and experience focused on your growth and
development. Communication
- All employees need to have a voice and stay informed. Our
commitment to communication includes:
- Open door communication with leadership and corporate functions
such as Human Resources.
- Regular communication from the PMO team regarding the account
to keep you up to date.
- An environment that appreciates diversity of thought and
encourages open communication. Team
At JLL, employees are a One-Team organization working toward the
same goal. Your team will support you through:
- Collaborative environment where employees work together to
achieve outstanding performance for our customer.
- An inclusive culture where all employees are respectful and
professional.
- Leadership
- Our leaders cannot meet the customer's needs without the
dedicated and hard-working employees on the account . click apply
for full job details
Keywords: US AMR-Jones Lang LaSalle Americas, Inc., Chandler , Senior Manager, Data Center Facilities Environments, Executive , Chandler, Arizona
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